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From its beginning, Comac has been an industry leader in applying ongoing innovation and improvement to its receiving, inventory control and shipping processes. The benefit to clients is a competitive advantage via faster response, reduced costs and better planning. Our innovations include:

  • The creation of GroupTrakTM, which allows the full power and capabilities of DataTrakTM to be accessed via the Internet or any intranet

  • The first use of computers for order processing and inventory control of clients' literature
  • The creation of an award-winning customer-driven, flat organization complete with incentives for continuous improvement
  • The first placement of terminals at client sites, which enabled clients to place orders electronically and to access inventory status
  • The first to provide 24-hour turnaround of bulk orders and inquiries: now down to four hours or less
  • The creation of Comac ConnectTM, which allows any existing order management or email system to connect directly to DataTrakTM, including direct connections to telemarketing operations
  • The introduction of the Dedicated Fulfillment Center (DFC) concept which gives clients the flexibility and responsiveness of a smaller company and the resources and stability of a larger corporation
  • The creation of DataTrakTM, the most comprehensive and technologically advanced software in the fulfillment industry

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©2000 Comac, Inc., a division of Iron Mountain, Inc. All rights reserved.

 

 
Technological expansion is an ongoing goal. A provider should be proactive in this area, by bringing new ideas to clients.